What is Internet banking?
Internet banking- a service provided by JSC " ASB Belarusbank”(hereinafter referred to as the bank), for monitoring, managing accounts and performing banking transactions via the Internet.
The "Internet banking" system of JSC "JSSB Belarusbank" (hereinafter referred to as the "Internet banking" system or the system) is a software and hardware complex that ensures the operation and provision of the Internet banking service.
System requirements
To work in the Internet Banking system, you will need a computer with a modern Web browser that supports 256-bit encryption (Internet Explorer 8.0 and above, Firefox 22.0 and above, Opera 11.0 and above, Safari 5.0 and above, Google Chrome 24.0 and above) and Internet access.
If you encounter difficulties when logging into the Internet Banking system, we recommend that you update your browser to the latest version.
Registration in the "Internet banking" system
To use the Internet Banking service, it must be registered. You can contact the bank institution directly or fill out the registration form on the bank's website, as well as register using the MSI account.
The client of the "Internet banking" system, as a client of the bank, is unique, that is, one client of the bank can have only one account to access the "Internet banking" system.
Attention!
One client of JSC "JSSB Belarusbank" can have only one account in the "Internet banking" system.
Registration at a bank institution
In case of registration at a bank institution, you need to:
- Contact the CSC of the head office, regional (Minsk) department, branch, department or center banking services JSC "JSSB Belarusbank" (hereinafter referred to as the bank institution) with an identity document and a bank payment card issued by the bank (hereinafter referred to as the card);
- Inform the responsible executor of the SMS code received on the mobile phone number.
- Sign the application form for banking service client using the Internet banking system.
- Get Username (login), password (password);
Online registration
When filling out the Application Form through the online registration service on the bank's website, you need to:
Attention!
JSC "JSSB Belarusbank" is not responsible for the theft of confidential information, disclosure of it by you, including using malicious programs (viruses, spyware) running on a personal computer from which you access the "Internet banking" system, as well as in the case of working with the Internet Banking system without using a trusted SSL certificate.
Login to the "Internet banking" system
To enter the "Internet banking" system you need:
- In the address bar of the Internet browser, type: either one of the addresses of the bank's corporate website: http://www.asb.by/ and follow the link "Internet banking";
- Enter the username (login) and password (password) in the appropriate fields, click the "Login" button;
Attention!
When you first enter the system, change the password issued during registration at the bank!!!
Attention!
If you enter the wrong password three times, the login will be blocked!!! If it is not possible to unlock your account via SMS, you can use the service "Forgot your password?" (password change with automatic unlocking) or contact the Contact Center operator by phone 147 , on weekdays from 08:30 to 20:00, on weekends from 09:00 to 16:00 (except public holidays). You must tell the bank employee the username and code word you specified during registration.
Attention!
When entering the Internet Banking system, a situation may arise when you need to re-enter authorization data. The source of such situations is the incorrect termination of the session in the system by the client (closing the browser without logging out).
As a solution, we suggest clearing the web browser cache and cookies, and then refreshing the browser page. You can view the procedure for this operation in search engine Google by typing "clear cache and cookies".
Linking a mobile phone number to receive a one-time SMS code (authentication code)
To activate the ability to log in using a one-time SMS code, select the menu item "My profile" → "Personal data" → "Change data". In the dialog box that opens, specify the desired mobile phone number for receiving SMS codes, the telecom operator (MTS, A1, Life) and select the option "Use a mobile phone when logging in". Next, click the "Save" button.
Login with a one-time SMS code (authentication code)
To enter the system using the One-Time SMS Code, you must enter your login and password in the appropriate fields, select the authentication type "One-Time SMS Code" located under the authorization data entry form, and click the "Login" button. At this moment, a check is made whether the client's mobile phone is configured in the Internet Banking system to receive SMS codes. If not configured, a message is displayed asking you to set up a phone number to receive codes. If the verification is successful, then a code will be sent to the mobile phone number, which must be entered in the SMS code entry form. If the client successfully enters the login, password and SMS code, the system is logged in.
Attention!
SMS code contains Latin lowercase letters and numbers!!!
If the code sent to your phone was not received or lost, then you need to click the “Cancel” button in the SMS code entry form and repeat the authentication again.
If you make a mistake THREE times when entering your login, password or one-time SMS code, access to the service is automatically blocked.
In the event of a 3-fold blocking of a user in the system, provided that there is no successful entry between blockings, it is necessary to come to any bank institution and fill out an application to unblock the client in the Internet Banking system or use the “Forgot your password?” service. (password change with automatic unlock). When contacting a bank institution, you must have an identity document with you.
Available transactions in the "Internet banking" system
In the Internet Banking system, you can carry out the following operations:
1. Viewing the balance of funds on the accounts.
2. Opening, replenishment and early repayment deposit accounts.
3. Repayment of loans.
4. Purchase of securities.
5. Insurance.
6. Payments to service providers ( public Utilities, communications, electricity, etc.):
6.1. Arbitrary payments (payments according to details provided by service providers).
6.2. Payments to service providers under direct banking agreements.
6.3. Payments in favor of service providers through the "Settlement" system (AIS ERIP).
Attention!
System "Calculation" (AIS ERIP) - automated Information system single settlement and information space, created National Bank The Republic of Belarus. Information about the location of the service in the Services Tree and the procedure for paying for the service can be clarified by contacting the Contact Center of the Settlement system. Phone: 141, e-mail: [email protected]
7. Payment "one button".
- List of templates.
9. History of replenishment and viewing of statements on deposit accounts opened in the system.
10. Transfer of funds.
11. Management of additional services for used cards.
12. Viewing the history of payments by types of services performed in the system.
13. Viewing information on debit and credit transactions made using card details, in the amount of 10 transactions in 7 days.
14. My profile:
- Personal data (editing contact data);
- Password settings;
- Pay slips.
Attention!
List available operations can be changed and added!
Internet-shops and online services that accept payment through the Internet-banking system of JSC "JSSB Belarusbank"
JSC "ASB Belarusbank" provides an opportunity to securely pay for orders from online stores and online services that have concluded an agreement for accepting payments:
- payment for tickets of the Belarusian Railway (https://poezd.rw.by/);
- purchase of coins sold by JSC "ASB Belarusbank" (http://shop.asb.by);
- payment for services of the National Library of the Republic of Belarus (http://nlb.by);
- payment for services Central science Library them. Ya. Kolas NAS of Belarus (http://edd.bas-net.by).
Setting up a card to use it by default when making payments in the Internet Banking system
To speed up and simplify the procedure for making payments without a constant request for a source of funds, the system can assign a "Default" card.
To use the "Default" card when making payments, you need to home page select the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Account No. ХХХХХХХХХХХ” → “Card” with which you want to make payments. Next, opposite the card number, select "Operations" and click on the "Select by default" button.
Changing the name of the account and card
To change the name of an account, you need to select the account for which you want to change the name in the list of your accounts and click on the button "Change account name" located opposite the account number. Fill in the "Account Name" field and click the "Change Name" button.
To change the name of the card, select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to change the name, select the “Change name” service in the “Operations” section opposite the card number, fill in the “Card name” column and click the "Change Name" button.
Viewing information on current accounts
In order to view information on current accounts, select the section "Accounts" → "Accounts with a card" on the main page. In the window that opens, information (account number, account balance) on the client's accounts will be displayed.
Formation of a report on account transactions for the period on transactions using a card
To receive a report on account transactions, you need to select the account for which you want to receive a report in the list of your accounts and click on the “Get a report on account transactions” icon located in the upper right corner of the “Account No. ХХХХХХХХХХХ” button. In the window that opens, you must select a period (no more than 90 calendar days) for which you want to receive a report, and click the "Continue" button. Further, when you click the "Open in PDF" button, the generated document opens in pdf format and makes it possible to work with the report in the specified format (save, print, view).
The beginning of the report period cannot be more than 90 calendar days from the current date.
A list of previously requested account reports will be displayed on the page with account and card numbers.
Formation of a mini-statement on the card
To receive a mini-statement on a card, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” for which you want to receive a mini-statement, in the “Operations” section, opposite the card number, select the “Mini-statement” service.
The mini-statement on the card displays information on debit and credit transactions made using the card details, in the amount of 10 transactions in 7 days.
Information about rejected and pending transactions on an account with a card or on an additional payment card to another person's account.
To receive a report on transactions on a card account, taking into account rejected and pending transactions, select the account for which you want to receive a report in the list of your accounts and click on the icon “Report on account transactions, taking into account rejected and pending transactions”, located in the upper right corner of the "Account No. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX."
To receive a report on transactions on an additional payment card to another person's account, taking into account rejected and pending transactions, select the card for which you want to receive a report in the list of your additional cards, and select "Transactions Report" in the list of transactions.
Information about operations, including rejected and pending operations, will be displayed on a new page. When you click the "Open in PDF" button, the received report will open in pdf format, which will make it possible to work with the report in the specified format (save, print, view).
The report includes rejected, pending processing and bank-confirmed transactions for a period not exceeding 15 days from the date the report was generated.
The report on account transactions, taking into account rejected and pending transactions, is for informational purposes and is not a document.
Attention!
The completed transaction will be displayed in the report approximately within 2 hours (no later than 5 hours) after its implementation. During short periods of data processing, pending transactions may not be reported. For pending transactions, the amount of the commission for the transaction is not displayed separately, but is included in the amount in the account currency.
Quick access to frequently made payments
Quick access to payments is carried out from the Main page.
For quick access to frequently made payments, you can add saved payments to the Home page. To add a payment, click the "Add your saved payments to the page" link. On the page that opens, select the required service and service provider, then mark one or more saved payments, click the "Save changes" button. Your selected payments will be posted on the Home Page. To make your favorite payment, click on the icon of the desired payment.
For quick access to payments made in the ERIP Settlement system, use the ERIP Personal Payments section and select the payer number from the list. The drop-down menu will display all payments made through the ERIP "Settlement" system for the selected payer number. To make a payment, click on the link with its name.
Payment planner
Scheduler - the ability to create and maintain a personal payment calendar with a reminder function (viewing event reminders; creating an event reminder with reference to a payment; creating an event reminder without reference to a payment; editing a previously created event; deleting a previously created event; setting up an event notification e-mail reminder on the day; creating an event reminder from the list of saved payments; viewing reference information in the modules of the Internet Banking system.)
The main page of the Internet Banking system displays an information panel with the number of scheduled events for the current day.
You can view scheduled events by clicking on the "Events for today" element.
To create a payment reminder, you need to select the desired day in the calendar, click "Add event", then select a payment from the tree of saved payments, fill in other information about the reminder. If desired, a reminder can be sent by email.
A reminder can be created not in connection with any payment, for this you need to "Add event" → "Add event without reference to a saved payment".
To edit a previously created event, you need to select the desired day in the calendar, select the event in the event table, and click the "Edit" button.
To delete a previously created event, select the desired day in the calendar, select the event in the event table, and click the "Delete" button.
Payment by details
To make a payment by details, you need to select the menu item "Payments and transfers" → "Payments by details" → "New payment". Then carefully read the information and click the "Continue" button. In the dialog box that opens, enter the payment details and click the "Continue" button.
The remuneration for this service is charged in the amount of 0.75 bel. rub. for each payment (from 08/01/2019; clause 3.8.4 of the Compensation Book). Payments to the budget are made without collection of remuneration.
Opening a deposit in the Internet banking system
To open a deposit, you need to select the section “Accounts” → “Deposits (deposits)” → “Opening a deposit” on the main page, select the type of deposit account from the list provided and click the “Open deposit” button, then read the public offer to conclude a fixed-term agreement bank deposit“Internet deposit” and click the “I accept the terms of the agreement” button, select the card from which funds will be debited to open a deposit and click the “Continue” button. In the dialog box that opens, check all the data and click the "I confirm the opening of an account" button.
Opening a loan in the Internet banking system
To open a loan in the "Internet banking" system, you need to select the section "Accounts" → "Internet loans" → "Application for a loan" on the main page, select the type of loan you are interested in from the list provided, fill out an application in electronic form, and then read with the status of the application in the paragraph "Opening a loan". After a positive decision on your application, confirm agreement with the terms of the loan.
One button payment
In order to use the One Button Payment service, you must:
- go to the section "Payments and transfers" - "One-button payment";
- choose, from the previously saved in the Internet Banking system, the services that he wants to pay for;
- click the "Continue" button;
- fill in the fields "Payment data" one by one;
- click the "Continue" button;
- in the "Confirm payment data" window, check the correctness of the payment data;
- click "Pay".
Payment transactions for the selected services are processed by the system one by one in the order in which they were displayed to the client in the final form.
After making payments, a form is displayed with the results and details of all payments made. Next to each successful payment there is a "Print" button for printing a receipt. In case of successful completion of all payments, one general message "Payments were successful" (green) is displayed. Payments, during the payment process of which an error occurred, are highlighted in red, there is no "Print" button. For unsuccessful payments, error messages (red) are displayed in the format "Name of the saved payment: Message".
The next time you use the "One Button Payment" service, the payments for which the payment was made the previous time will be automatically selected in the form for selecting saved payments.
To edit the list of payments in the One Button Payment template, you must: On the Main page, select the One Button Templates section. In the displayed list of saved templates, select the one in which you want to delete or add the payment of interest. Next, click the "Edit" button and select the necessary payments with a checkmark. When finished, click the "Save" button.
To delete saved payments in the "Internet banking" system, you need to select a service provider in the "Payments and transfers" section. In the proposed list of saved payments of this supplier, select the payment that you want to delete and click the "Delete" button. After that, this payment will be deleted from the "Payment with one button" section.
Voluntary insurance from accidents and illnesses while traveling abroad
In order to conclude the contract “Voluntary insurance against accidents and illnesses during a trip abroad”, you need to select the section “Payments and transfers” on the main page → the menu “Insurances” → “Voluntary insurance against accidents and illnesses during a trip abroad”.
The procedure for concluding a contract consists of the following steps:
Step 1. Choice of territory of residence
By default, in the table "Territory of validity of the contract" the option "Schengen countries" is selected with the option for the policyholder to choose from the options offered.
Step 2 Selecting from the list of services of an insurance option
Step 3 Indication of the validity period, age and number of insured persons, contract currency, selection of the contract amount
* The "Multiple departure" checkbox sets the duration of the trip (term of the contract) equal to the calendar year and the duration of the trip equal to 90 days.
The checkbox "Insurance for a visa" adds 15 calendar days to the end date of the trip without changing the duration of the trip. For this increase in the duration of the trip (term of the contract), no fee is charged.
Step 4 Preliminary calculation of the amount
Step 5 Preliminary calculation of the amount
Step 6 Entering data of insured persons
* The checkbox "Coincides with the policyholder" will allow you to fill in the data on the insured person with the data of the policyholder specified in the previous step. In that case, the data of the insured person will be non-editable.
Step 7 Selecting the source of funds for the operation
Step 8 Offer page
Step 9 Payment Page
Step 10 Payment result
On this page, you can send the concluded insurance contract by e-mail, a receipt by e-mail, view the insurance contract and view the payment receipt.
*Questions with pop-ups
If you are unable to open a previously concluded insurance contract, it is highly likely that the problem is due to the fact that pop-up windows are blocked in the settings of the browser you are using. For example, in the Chrome browser, pop-up windows are blocked by default.
You can allow pop-ups in your browser settings. For example, in the Chrome browser, this can be done as follows:
- In the upper right corner of the screen, click on the "Customize and control Google Chrome" icon Settings.
- Select below Additional.
- In the "Privacy and Security" section, click Site settings (content settings).
- Click Pop-ups and redirects.
- Click Pop-ups and redirects.
- Set the switch at the top of the screen to Allowed.
You can also set the permission to show pop-up windows only for certain sites. For example, in the Chrome browser, this can be done as follows:
- Launch Chrome on your computer.
- Open a site where pop-ups are blocked.
- In the address bar, click Site Information.
- In line "Pop-ups and redirects" select "Allow".
- Reload the page to apply the new settings.
Western Union Translations
1. For departure money transfer"Western Union" in the "Internet-Banking" system, on the main page, select the section "Payments and transfers" → the menu "Western Union transfers" → Sending a transfer. Read the terms of the Western Union money transfer service, at the end of which put the consent (tick) - I have read and agree to the terms of the transfer service Money to Western Union → click the "Continue" button.
Before starting a money transfer, make sure that the "Sender's phone number" field is filled in, confirm the correctness and relevance of the personal data that is registered with the Bank. If there are any changes or errors in personal data, you need to contact the Bank institution where the card account maintenance agreement was drawn up to make changes. If all the data is correct, put two consents “I agree with the data provided” and “I agree to the processing of personal data” → click the “Continue” button.
If the transfer is sent for the first time, you must select a New recipient, click the "Continue" button, when sending the transfer again, you must select the recipient from the list, click the "Continue" button and enter the following data:
- transfer send currency - US dollars for all countries and Russian rubles/USD for Russian Federation. Please note that if the transfer currency does not match the payout currency, Western Union independently determines the exchange rate of the sending currency into the payout currency;
- The format of the recipient's name is standard or Spanish format (it is used extremely rarely if the Recipient has a Spanish name consisting of three parts);
- select the country of destination of the transfer. For transfers to the USA/Mexico, you must additionally specify the State of the destination country;
- select the Purpose of the transfer from the drop-down list or select other and specify your choice in the "Other purpose of the transfer" field, click the "Continue" button;
- enter the Promo Code if available;
- the recipient's surname is typed in Latin according to the identity document of the recipient;
- the name of the recipient is typed in Latin according to the identity document of the recipient;
- the patronymic of the recipient is filled in if the identity document of the recipient contains its translation into English;
- when sending a transfer to the Russian Federation, it is recommended to indicate the patronymic of the recipient of the transfer, if it is in Russian, in the identity document of the recipient;
- select the type of amount - Amount to be sent (the amount you want to send) or Amount to be paid (the amount to be received by the recipient);
- specify the transfer amount (amount to be sent/amount to be paid, depending on the selected option).
Money transfer service:
You can use the service Urgent translation, the funds for which will be available for payment in a few minutes after sending.
If you send US dollars to neighboring countries (Russian Federation, Ukraine, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Tajikistan, Uzbekistan) or Russian rubles to the Russian Federation, you can use the Transfer 12 hours service. V this case the transfer will be available for payment 12 hours after it was sent.
The maximum transfer amount within the 12-hour Transfer tariff is:
- 100.000 Russian rubles
- $3,000
Press the "Continue" button.
Select the source of funds for the operation (select the card account from which the transfer amount will be debited) → read the amount of the transfer fee and the total amount for sending the transfer, click the "Continue" button → read the Terms of payment of the transfer in the country of destination of the transfer, click the button "Continue".
In the window that opens, you need to check the correctness of the entered transfer data and agree “I have read and agree to the terms of the Western Union money transfer service and the specifics of transfer payment in the country of destination. I hereby confirm that all the above data is correct” → click the “Send transfer” button → click the “Print” button → “Finish”.
Transfer successfully sent. The first line contains the control number of the transfer, which must be reported to the recipient. (In addition, the recipient must inform the country of dispatch, the name of the sender, the amount and currency of the transfer).
Tariffs for sending money transfers abroad using the Western Union system can be found at the link.
Attention!
We draw your attention to security - only the sender and recipient of the transfer should know about the details of the transfer.
2. To pay out a Western Union money transfer in the Internet banking system, select the section “Payments and transfers” → “Western Union transfers” → Payout transfer on the main page. Familiarize yourself with the terms of the Western Union money transfer service, put your consent (tick) - I have read and agree with the terms of the Western Union money transfer service → click the "Continue" button.
- transfer control number;
- country of origin of the transfer;
- the sender's surname is typed in Russian (for transfers sent from the Russian Federation) or Latin according to the identity document of the sender;
- the name of the sender is typed in Russian (for transfers sent from the Russian Federation) or in Latin according to the identity document of the sender;
- patronymic of the sender (the field is optional; it is filled in Russian or Latin according to the identity document of the sender, if it was specified when sending the transfer);
- currency of receiving the transfer (US dollars or Russian rubles);
- the expected amount received;
- select the Purpose of the transfer from the drop-down list, or select other and specify your choice in the "Other purpose of the transfer" field.
In the window that opens, you need to check the correctness of the entered data and click the "Continue" button → Select the card account to which the transfer amount will be credited, put down the consent "I agree with the data provided" → click the "Continue" button. In the window that opens, you need to check the correctness of the entered data and click the button "Pay transfer" → "Print" → "Finish".
3. To view the status of a money transfer (paid / not paid) through the Western Union system in the Internet banking system, select the section "Payments and transfers" → "Western Union transfer" → View transfer status → click the button "Continue" on the main page » → dial the Control number of the transfer and select the Currency for sending the transfer → click the button “Continue” → “Print” → “Finish”.
4. To return a transfer via the Western Union system in the Internet Banking system, select the section “Payments and transfers” → “Western Union transfers” → Revocation of the transfer → “Continue” on the main page, dial the Control number of the transfer and select the Currency of the transfer → "Continue", select the card account to which the transfer amount will be returned.
Verify the data of the transfer that will be returned, in the Comment field indicate the reason for the return → click the "Continue" button (verify the transfer data, familiarize yourself with the conversion rate at which the amount will be recalculated in case of a discrepancy between the currency of the card account and the currency of the transfer) → " Return translation" → "Print" → "Done".
Attention!
To return a sent transfer, you can use the Transfer Revocation service, provided that the transfer has not yet been paid out in the country of destination. In this menu, only the principal amount of the transfer is refunded without a refund of the fee (commission) for the transfer.
If for any reason you claim a refund of the amount of the fee (commission) for the transfer, you need to apply with an identity document to the nearest point of Western Union JSC "ASB Belarusbank", in which you will need to write an application to the customer service center Western Union company.
5. To change the data of the Western Union transfer in the Internet Banking system, on the main page, select the section “Payments and transfers” → “Western Union transfers” → Change transfer data, click “Continue” → Transfer control number and select the Currency sending the transfer, click "Continue".
Verify the translation data to be changed → click the "Continue" button.
Enter new (correct) recipient data: New recipient's last name and New recipient's first name, click "Continue".
If it is necessary to add the recipient's middle name, the recipient's middle name is indicated in the "New recipient name" field after the name, separated by a space.
Verify the transfer data, including the Recipient's Last Name and Recipient's First Name before making changes, as well as the New Recipient's Last Name and New Recipient's First Name → click the "Change" button → click the "Print" button → click the "Finish" button.
Attention!
The service "Change of transfer data" involves a change in the full name. recipient. Other changes are not allowed. For making changes to the details of the transfer additional fee not charged.
Procedure for registering a 3-D Secure password using the Internet Banking system
To register a 3-D Secure password, you need to select the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuance of cards / Additional services” → “3-D Secure Password” → “Registration” on the main page ". Next, select the card to be registered in the 3-D Secure system and click "Continue".
- in the field "Password 3-D Secure" think up and enter a password yourself (from 9 to 15 any characters);
- in the "Personal address" field, come up with your own and enter a personal appeal (from 2 to 20 any characters), for example: "Good afternoon, Elena";
- in the "Answer" field - an arbitrary answer (from 9 to 15 any characters) to the Secret question (in the future, the answer to the Secret Question will be used to receive a new 3-D Secure password in case you forgot and/or want to change the 3-D Secure password at the time of confirming the payment operation with the 3-D Secure password);
If you have forgotten the 3-D Secure password and/or the answer to the "Secret Question", you must re-register the 3-D Secure password in the "Internet banking" system in the section "Accounts with a card" or "Accounts" → "Accounts with card” → “Application for issuance of cards/Additional services”.
If you do not want to use the 3-D Secure password anymore, you must cancel the password registration in the Internet Banking system in the section “Accounts with a card” or “Accounts” → “Accounts with a card” → “Application for issuance of cards / Additional services » → «3-D Secure Password» → «Unregistration».
Registration/cancellation of SMS-banking service
To register the SMS-banking service, you need to select the section “Accounts” → “Accounts with a card” → “Card applications/Additional services” → “Services” → “SMS-banking” → “Registration”. If you agree to the terms of the agreement, you must confirm by clicking the "Agree" button. Next, you should select the card for which the SMS-banking service is issued, fill in the appropriate fields and click "Continue". In the window that opens, you need to check the correctness of the entered data and click "Continue".
If you no longer wish to use the SMS-banking service, you must cancel the service in the Internet Banking system in the section “Card accounts” or “Accounts” → “Card accounts” → “Card application/Additional services” → "SMS-banking" → "Cancellation of registration".
The procedure for connecting / deactivating the service for receiving an account statement by e-mail (e-mail)
Changing the password in the Internet Banking system
To change your password, you need to select the menu item "My profile" → "Change password". In the dialog box that opens, fill in the appropriate fields and click the "Change password" button.
Changing your password at a bank
To change the password, you must contact any bank institution with an identity document and fill out an application for generating a new (change) password. When a new password is generated in a bank institution, the user is automatically unlocked.
Password requirements:
- The password must contain only Latin letters (lowercase and uppercase) and numbers.
- The password must contain at least 8 and no more than 12 characters.
- The password must contain at least one uppercase and at least one lowercase letter and at least one number.
- The password must contain at least one special character (@ - dog; # - hash; $ - dollar; % - percentage).
- The password cannot contain three consecutive identical characters.
Procedure for blocking/unblocking cards using the Internet Banking system
To block/unblock, you need to select “Account No. ХХХХХХХХХХХ” in the list of your accounts → “Card” that you want to block / unblock, in the “Operations” section, opposite the card number, select the necessary service “Block / Unblock”.
The unblocking procedure does not apply to cards blocked due to a three-time incorrect PIN code entry at ATMs / info kiosks, as well as if the card was blocked by the client by phone call to the banking processing center.
Editing customer contact details
To edit contact information, you need to select the menu item "My profile" → "Personal data" → "Edit data" on the main page. In the dialog box that opens, you can edit contact details (phone numbers, email address). Next, click the "Save" button.
Activation of the "Unblocking by SMS" service
To activate the ability to unlock an account via SMS, select the menu item "My profile" → "Personal data" → "Change data". In the dialog box that opens, specify the desired mobile phone number, carrier (MTS, A1, Life) and select the "Use mobile phone to unlock" option. Next, click the "Save" button.
Logging out of the "Internet banking" system
To log out of the "Internet banking" system, we recommend using the "Exit" menu item. If you are not active for 10 minutes (do not work in the system), the system is automatically logged out.
Problems and questions when working in the "Internet banking" system
Lost code card
If the code card is lost or other persons receive information about the codes (hereinafter referred to as loss), you must immediately inform the bank by phone. To block your account by phone 147 (on weekdays from 8:30 - 20:00, on weekends from 09:00 to 16:00, except holidays) You must tell the bank employee the code word you specified during registration).
If the code card is lost or worn out and there is no activated opportunity to enter the Internet Banking system using a one-time SMS code, you can contact any bank institution with an identity document to activate the entrance to the system using a one-time SMS code .
Password error
If you make a mistake THREE times when entering your password or session key, access to the service is automatically blocked.
Attention!
If the blocking occurred as a result of entering the authorization data incorrectly three times, you can use the unblocking via SMS or apply for unblocking to the Contact Center operator by phone 147 , on weekdays from 8:30 to 20:00, on weekends from 09:00 to 16:00 (except holidays). You must inform the bank employee of the last name, first name, patronymic, user name and code word you specified during registration in the application form.
Attention!
Blocking/unblocking as a result of three incorrect entry of authorization data in the system is possible if the client in the Online Consulting service fully matches the code word specified during registration in the application form, last name, first name, patronymic, user name.
Unlock in the system via SMS
When an account is blocked, a code (contains Latin letters (lowercase and uppercase) and numbers) will be sent to the specified, upon activation of the "Unblock by SMS" service, a code will be sent to the mobile phone number, which must be entered after the correct entry of authorization data.
To unlock your account, you must follow the link placed under the authorization data entry form to the “Unlock by SMS” section and fill in all the fields in the dialog box that opens (“Login”, “Password”, “Code from the code card”, “Code from SMS sent to the phone") and click the "Unblock by SMS" button.
If the code sent to your phone was not received or lost, then you need to go to the “Unlock by SMS” section and fill in the fields “Login”, “Password”, “Code from the code card” in the dialog box that opens and click the “Repeat” button SMS". You will be re-sent a code to unlock via SMS.
You can request a code to unlock SMS no more than 3 times in a row.
In the case of a 3-fold blocking of the user, provided there is no successful login between blocks, unblocking via SMS is not possible. In this case, you can use the service "Forgot your password?" (password change with automatic unlocking) or come to any bank institution and fill out an application to unlock the client in the Internet Banking system. You must have an identity document with you.
Unlocking in the system with 3-fold blocking
In the case of a 3-fold blocking of a user in the system, provided there is no successful login between blockings, you can use the service "Forgot your password?" (password change with automatic unlocking) or you need to come to any bank institution and fill out an application to unlock the client in the system. You must have an identity document with you.
Forgot password (password)
If you forgot your password (password), then you need to use the service "Forgot your password?" (password change with automatic unlocking) or contact any bank institution where you connect to the system and write an application to generate a new password. You must have an identity document with you.
Service "Forgot your password?" (password change with automatic unlock)
To change your password, you must enter your login and follow the link placed under the authorization data entry form to the "Forgot your password?" section. In the dialog box that opens, enter the code from the SMS sent to your phone, fill in all the necessary data and change the password.
This service can be used in case of blocking the user in the system. When you change your password, your account will be automatically unlocked.
Forgot username (login)
If you have forgotten your username (login), as well as the case of its introduction (large / small letters), call 147 (on weekdays 8:30-20:00, on weekends from 09:00 to 16:00, except holidays ) and provide your identification data:
- passport data (last name, first name, patronymic, an identification number);
- code word (answer to a secret question) specified during registration.
Attention!
The Internet Banking system does not provide for changing the username (login).
Change of first and last name
To change your full name, you need to personally contact the bank institution and fill out an appropriate application with the presentation of an identity document and a document confirming the legality of changing the last name and (or) first name.
Upon receipt of the card, you must check the spelling name and surname on the card (the name and surname on the card must match the name and surname on the identity document). In case of an error, the card is subject to reissue.
Attention!
If the name and surname on the card with the name and surname in the identity document do not match, this card is not subject to activation in the "Internet banking" system and a message is displayed "Authentication Failed"
Confirmation of transactions made in the Internet banking system
If it is necessary for the bank to confirm the transaction made through the Internet banking system, you need to contact the bank institution at the place where the card was opened and the account was maintained. You must have an identity document with you.
Please note that the service is paid. The commission fee for this operation is determined by the collection of remuneration for other operations performed by JSC "JSSB Belarusbank" (clause 2.3.1.4, https://belarusbank.by/ru/deyatelnost/10373/15058)
Consultations
On working with the "Internet banking" system and issues of blocking / unblocking in the "Internet banking" system
by phone 147
on weekdays from 8:30 to 20:00
on weekends 09:00 to 16:00 except public holidays
For calls from outside the Republic of Belarus by phone +375 17 218 84 31
In various situations, it may be necessary to urgently block or unblock the card. For customers of Belarusbank, there is an opportunity to do this very quickly.
If you suspect the loss of the card, you need to urgently block it, for this the most efficient way is to call.
During the blocking procedure, you will need to provide the specialist with your passport details and the code word on the card, after which it will be blocked.
For users who are not able to make a call at the time of detection, additional options for blocking are available:
Note! This function will be available only for those cards from which you connected these functions.
After you block the card, you need to contact the bank's representative office to apply for a card reissue.
For cards that are intended only for use on the territory of the country, it is possible to apply for re-issue only within 3 days. For international class cards within 7 days.
Note! Card re-issuance is paid, according to the tariffs for servicing your account.
Card unlock
If you accidentally entered the wrong PIN code when withdrawing funds through an ATM, then after 3 unsuccessful attempts your card will also be automatically blocked.
In order to unblock it, you need to contact the information desk of Belarusbank ASB. After passing the identification, you can re-enter the pin code.
Note! after unlocking, you have only one entry attempt, if the operation is not successful, the card will be blocked again and actions will need to be performed again.