The pension fund is a very popular organization. Many people turn to its employees for a variety of information every day. But not everyone will be able to enter the district branch of the Pension Fund with every question that arises. And almost every Muscovite and resident of the region can call the Hotline of the Moscow Pension Fund.
The Ministry does everything for convenience when communicating with its employees. You can contact them during a personal visit, through a written request or through the website www.PFRF.ru. Recently, a telephone call to a special consultant, whom the residents of Moscow and the Moscow region are well aware of, has become increasingly popular.
Who applies to the PF and why? These are not only people who have already become pensioners, but also younger residents of the capital who are worried about their future pension. These are young mothers who have given birth to a second child, and widows who issue survivor benefits to their children, as well as beneficiaries of various categories. All of them come with their problems to the Pension Fund of the Russian Federation.
Only accurate information received from competent persons will be able to remove all questions, calm or suggest what actions a person must take in order to receive what is due in a timely manner and in full.
Hotline number of the Pension Fund in Moscow and the Moscow Region
Residents of the capital and the Moscow region who need help from PF professionals can contact the Hotline specialists or go to the official website of the organization.
You can reach the operators of the Hotline of the Pension Fund of Russia in Moscow and the Moscow Region using the toll-free number below.
If you can't reach the above number, try calling this one - 8 800 510-5555 .
The FIU ensured the availability of communication with the operator. By calling the specified number, the subscriber gets to the multi-channel center, so the connection goes through with minimal waiting.
You can call the Hotline at any convenient time: operators work every day, 24 hours a day.
You won’t have to pay for the connection: calls with PF Hotline operators are free for residents of Moscow and the Moscow Region.
What personal data will be required when applying?
Everyone who contacts the official Hotline of the Russian Pension Fund needs to know: no personal data is required during a telephone conversation!
Personal data is required only when contacting the district office in person.
At the same time, it should be borne in mind that the hotline operators of the Moscow FIU department also do not provide any confidential information over the phone. If you need such information (personal account number, amount of payments or indexations, etc.), do not waste time calling! You can find out all personal information only directly at the Pension Fund branch.
Relevance of the Hotline
In Moscow or on the official website, you can get up-to-date information, advice or a detailed answer regarding the following topics of the organization's activities:
- How is the indexation of pensions in the current year.
- Is it possible to receive PF services via the Internet, in electronic form and how to do it.
- How to work in your personal account.
- How to participate in the maternity capital program.
- How to get SNILS (information about your insurance number individual personal account), which is popularly called simply - "green card".
- How to transfer your savings to a non-state Pension Fund and what to do if own funds transferred to a non-state PF without personal consent.
In addition to answering questions, you can discuss with the Hotline telephone operator how the employees of the district office work, and even complain if it seemed to you that they were acting unskilled or, on the contrary, inactive.
The Pension Fund of the Russian Federation is the largest state institution that provides social services. His main responsibilities include the calculation and payment of pensions: for old age, citizens with disabilities, social, control compulsory insurance pensioners, the implementation of the program of state co-financing of pensions, as well as the issuance of maternity capital certificates and the implementation of a variety of social benefits.
What can you find out?
As in many others public institutions To date, a hotline of the Pension Fund has been created on the official website. Hotline of the Pension Fund of Russia: 8800-510-55-55. Thanks to it, you can get answers to all your questions, resolve many conflict situations, learn about the features of a particular pension program. Experts are ready to answer questions regarding:
- making contributions and participating in the program of state co-financing of pensions;
- receiving services through the official website of the Pension Fund of the Russian Federation pfrf.ru;
- transfer to a private Pension Fund or other similar company.
These are just a few of the questions that Pension Fund hotline operators can answer.
Russian Federation. If you do not want to call, thanks to the official website, citizens of our country can find information about pensions and other social services at any time. So, the site offers to get acquainted with information related to pensioners, federal beneficiaries, disabled people, future pensioners, recipients of maternity capital, as well as employers and the self-employed population. On the official website you can find all the necessary information on a particular region of Russia.
Today, the pension savings of citizens consist of two parts: insurance and funded. The first part is a guarantor of the savings of pension savings and cannot be invested, while the second part is invested and ensures pension indexation. You can learn more about pension savings through the hotline of the Russian Pension Fund. It will also provide information on:
- about the amount of their pension savings at the moment;
- on how to apply for a pension in a particular case;
- how to get the insurance number of an individual personal account;
- about the addresses of the nearest branches of the Pension Fund of the Russian Federation and their working hours;
- about the date of appearance of the next pension, etc.
State pension co-financing program
By calling the hotline number of the Pension Fund of the Russian Federation: 8800-510-55-55, you can find out how the state pension co-financing program works, what are special conditions who, when and how can take part in the program, etc. This data can be found as individuals and employers who want to connect their subordinates to the program. In addition to the telephone number of the hotline of the Russian Pension Fund, this information can also be found on the official website (see photo).
On the website of the state institution, you can download the application form for joining the program, as well as study in detail an example of filling it out. In addition, users are offered to download payment forms for transferring contributions with the data of the nearest branches of financial institutions.
Experts remind that in order to receive state co-financing, participants in the program must transfer from 2 to 12 thousand rubles to the fund during the year. Only in this case the state will double this money. Transfers can be made both every month and as a one-time payment. If an employer has entered the state co-financing program, then he receives certain benefits for deductions for his employees.
About family capital
By calling the hotline number of the Pension Fund of the Russian Federation, you can find out all 
information of interest on maternity capital. Family capital is one of the methods of helping families in our country who have had or adopted a second child or subsequent children. Since the beginning of last year, the amount of maternity capital has been more than 450 thousand rubles.
The telephone number of the hotline of the Pension Fund of Russia will also let you know that:
- one family can take family capital only once;
- applying for maternity capital after the second baby was born can be submitted at any time;
- the amount of family capital is recalculated every year depending on the existing inflation;
- financial resources can be used at any time after the birth of the second child to pay off the loan, in which the housing was taken, to buy new apartment or at home, to purchase goods and services that will help a disabled child in life, etc.;
- maternal capital not subject to taxes;
- the certificate received by the parents is valid only upon presentation of identity documents (most often passports);
- the validity of the certificate is terminated if the parents were deprived of parental rights, the one to whom the capital was issued died, the adoption of a child was canceled, etc.;
- If the certificate is lost, a copy can be obtained.
Maternity capital funds can only be used for a child, transferring finances to non-cash payment. If the parents involve themselves in a scheme that involves cashing out money for their own needs, they will be punished according to the current law.
The activities of the Pension Fund of the Russian Federation are connected not only with the appointment and payment of pensions. The department collects reports from employers, maintains personal accounts of insured persons, checks documents for the payment of maternity capital and other issues. For information support of citizens and legal entities The Pension Fund of the Russian Federation makes it possible to contact the hotline.
What does a call to the PFR hotline give?
Almost all types of activities that fall within the powers of the PFR relate to public services. You can get them by personally contacting the client service of the PFR institutions, through the MFC or the official portal of public services. In each of these cases, citizens need to verify their identity in order to process personal data.
Telephone communication does not allow you to verify the identity of a citizen, so the possibilities of this option for the provision of services are significantly limited. In particular, the provision of consultations or services related to personal data of citizens is not available by telephone. Based on such restrictions, calling the PFR hotline makes it possible to:
- get advice on the regulations and mode of operation of the department, addresses of the location of territorial divisions;
- receive an explanation on the procedure for oral reception of citizens and the provision of written appeals;
- clarify the list of documents that are needed for the provision of services - for the appointment of a pension or the assessment of pension rights, for obtaining an MSC certificate and disposing of materiel funds, for issuing or restoring SNILS, etc .;
- consult about the procedure for registration and use electronic resources FIU;
- learn about novelties in legislation, terms of indexation of pensions and other social benefits;
- clarify other issues that do not require the transfer and processing of personal data;
- apply for non-compliance with the regulations and the code of ethics on the part of the FIU specialists.
Thus, calling the PFR hotline will not provide an opportunity to find out the status of the insured person's personal account or receive another service that requires identification.
Regional and federal institutions of the FIU may organize special hotlines on certain issues of pension legislation. As a rule, this is due to changes in regulations that cause special attention among ordinary citizens. You can find out about the timing and procedure for conducting such information campaigns on the websites of the territorial divisions of the PFR.
How to use the PFR hotline
A single federal phone number, through which PFR specialists provide information services
8 800 302 2302 .
A call to the specified number within the Russian Federation is free. The procedure for providing information services is carried out according to the following rules:
- the hotline telephone is multichannel, so the possibility of a long connection wait is practically eliminated;
- the PFR consultant is obliged to introduce himself and warn about the recording of a telephone conversation - this is necessary not only to control the quality of the services provided, but also to consider possible disputes or claims;
- after determining the subject of the call, the FIU specialist is obliged to provide an information service;
- if the subject of the call is an appeal on the work of the territorial services of the PFR, it is allowed to redirect the call to the appropriate regional department.
An alternative option for obtaining advice is to contact via online chat on the PFR website. In the feedback form, you need to indicate the questions of interest, as well as leave your phone number - the specialist will independently contact you to provide consulting services.
A citizen is not required to disclose his personal and personal data when calling the PFR hotline. This allows you to maintain the anonymity of the conversation, and indicating your name will only be required to comply with business etiquette when communicating with a specialist from the pension department.
Can calling the hotline have any legal consequences? Even if the subject of the call is a complaint about the misconduct of FIU employees, a formal request or application must be submitted to conduct a full check. Telephone calls are not grounds for taking disciplinary or other measures.
The PFR Executive Directorate systematizes information about applications received by the hotline. As a result of this work, information reports are regularly published with reports on the most common issues.
You can also get advice on all issues in the field of pension provision from our specialists. To do this, you can call the phone numbers listed on the site, or leave your questions in the feedback form.