What to do if the transaction is declined or failed. Google Play payment error What does in-app purchases mean? Transaction error 1005

If you can't pay for your purchase on Google, the problem is most likely related to your payment profile.

If the transaction fails, one of the following error messages may appear.

"Failed to complete transaction"

The reasons may vary. Here's what you can do to fix the problem:

If the error message contains instructions, follow them. In this case, you do not need to follow other tips from this list.
Check if the address associated with the payment method matches the one listed in the payment center. If not and try again.
Choose a different payment method, such as a Google Play gift card.
Try to execute the transaction again. For this:
- on a computer, go to the Google service website;
- on your mobile device, open the Google service app.
If the error occurred when you tried to make a purchase in guest mode, do one of the following before checkout:
- if you don't have a Google account, create one and go to the Google Store.

"Unable to complete transaction: card has expired"

Check the expiration date of your card and, if necessary, go to the payment center and.

"Unable to complete transaction. Please select another payment method"

Note. Also follow this instruction if the message "Failed to complete the payment. Please try again later or choose another payment method" appears.

Here's what you can do:

Check the expiration date of your payment instrument. If necessary, go to the payment center and repeat the transaction.
Make sure you have sufficient funds on your balance sheet.
If the problem persists, contact the issuing bank and find out if everything is in order with your account.
Please try a different payment method.

Payment was declined due to a problem with your account

Typically, this message appears if:

Suspicious transactions have been detected in your payment profile;
not enough information has been added to the profile to protect the account from fraudsters;
there is no information in the profile that is required to be entered in accordance with the legislation of the European Union. This only applies to users from EU countries.

Here's how to fix the problem:

Sign in to the payment center.
Follow the steps for requests or errors indicated in the payment center.
1. You may need to verify your personal information.
Make sure your name, address and billing information are correct.

"Failed to process payment: insufficient funds on balance"

If this error appears, check if you have sufficient funds in your account to pay for the purchase. If necessary, contact the employee of the issuing bank.

Card is invalid or cannot be selected

If your card is grayed out or there is a message next to it that it is invalid, you will not be able to pay for the purchase with it. Please try a different payment method.

To add a new payment method, simply follow the onscreen instructions. You can also do this in.

Payment profile disabled

If your profile is disabled or closed, try restoring it.

If you are unable to resolve the problem, contact

If you can't pay for your purchase on Google, the problem is most likely related to your payment profile.

If the transaction fails, one of the following error messages may appear.

"Failed to complete transaction"

If the error message contains instructions, follow them. If not, try the following:

Check if the address associated with your payment method matches the one in your Google Pay settings. If not, go to pay.google.com, change the address and try again.
If the message appears when you tried to pay for an in-app purchase, try doing it on the website, and vice versa.
If an error occurs while trying to purchase content from Google play, study.
If the message appeared when you tried to make a purchase in guest mode, log into your Google account and try the transaction again. If you don't have an account yet, create one.

"Unable to complete transaction: card has expired"

Check the expiration date of your card and change your Google Pay information if necessary.

"Unable to complete transaction. Please select another payment method"

Note. Also follow this instruction if the message "Failed to complete the payment. Please try again later or choose another payment method" appears.

Here's what you can do:

Check the expiration date of the selected payment method. Change your Google Pay details if necessary and retry the transaction.
Make sure you have sufficient funds on your balance sheet.
If the problem persists, contact the issuing bank and find out if everything is in order with your account.
Please try a different payment method.

Payment was declined due to a problem with your account

Typically, this message appears if:

Suspicious transactions have been detected in your payment profile;
not enough information has been added to the profile to protect the account from fraudsters;
there is no information in the profile that is required to be entered in accordance with the legislation of the European Union. This only applies to users from EU countries.

How to solve the problem:

Go to pay.google.com.
Check to see if you have error notifications and correct any inaccuracies if necessary.
- You may need to verify your identity.
Check if the following information is correct: name, address, and billing information.

"Failed to process payment: insufficient funds on balance"

If this error appears, check if you have sufficient funds in your account to pay for the purchase. If necessary, contact the employee of the issuing bank.

Card is invalid or cannot be selected

If your card is grayed out or there is a message next to it that it is invalid, you will not be able to pay for the purchase with it. Please try a different payment method.

To add a new payment method, simply follow the onscreen instructions.

Payment profile closed

If your profile is closed, try restoring it.

What to do if the problem persists

If you are unable to troubleshoot the problem,.

Using the Google Play store and paying for purchases there with a credit or other plastic card, sooner or later you may be faced with a canceled transaction. In this case, the device will display an error that will literally read the following: "Failed to place an order due to a high level of risk." This can happen completely unexpectedly and at first glance for no particular reason. From this article, you will learn what this error is related to and how to fix it on your own, without contacting service centers or technical support.

Reasons for the error

Most often, the error "Failed to place an order due to a high level of risk" occurs in situations where the system could not automatically verify your card details or suspected you of fraud attempts. Since Google Play works using the Google Wallet system, the purchases made in any case go through the verification procedure of the card, payment and details. If at one of the stages the system detects problems, errors or inconsistencies in information, the transaction will be canceled, and the device will generate the error that we wrote about above.

Immediately it is worth making a reservation that when such an error appears, it is advisable to immediately proceed to its elimination. Repeated attempts to complete a transaction can lead to account blocking or its temporary freezing for an interval from 30 minutes to 7 days. Unblocking an account is much more difficult than eliminating the causes of the error.

Among the reasons, the most common are the following:

there are not enough funds on the card;
the Pay Pal payment system itself crashed;
you are not using a physical bank card, but a virtual one (such cards may be rejected for security reasons);
your card has expired or you entered incorrect information;
incorrect card security code (SMS);
any physical or programmatic actions are detected that are not typical of the standard payment procedure and the process is recognized by the system as fraudulent attempts.

How to fix the error on your own?

Check and edit your account information and change your password. Pay particular attention to billing information and payer details.
Update the payment method by first deleting and then adding the card again and entering all the data on the payment method again.
Just correct the information about the payment card without deleting it from the system, checking the card expiration date and the correctness of the security code (CVC) entered.

If none of the above methods was effective, contact Google technical support by phone number. 855-492-5538.

How do I update information on an Android device?

Click on the cost of a game or application in the Google Play store on your tablet or smartphone, go to the section for choosing payment methods. In the window that appears, enter your bank card details or credentials in the Pay Pal system.
Please note that if you have already used your Pay Pal account to make a payment earlier, you will not be able to change it from the device itself. To do this, you will need to use your computer by logging into the Pay Pal website. There you will need to remove the connected device and reconnect it.

Found a typo? Select the text and press Ctrl + Enter

Having trouble making a purchase on Google Play because your payment was declined or not being processed? Follow the steps below. If that doesn't work, try to fix the problem by following.

Use a different payment method

If you have a problem with one payment method, try another.

Eliminate bank card issues

You can see one of these messages:

"Unable to process payment: insufficient funds on the card."
"Unable to complete the transaction. Please use another payment method."
Transaction failed.
"Unable to complete transaction: card has expired."
"Please update the details of this bank card or use a different one."

To troubleshoot these problems, follow the steps below.

Your Google Payments account might have an outdated billing address or an expired card. In this case, just update the data.

Remove or update obsolete maps

If you choose to use an expired card, your payment will be declined. Here's how to update your card details:

Open the page https://payments.google.com
Check when it expires.
If it has expired, remove the card or refresh the data.

Make sure your card address matches your Google Payments address

A payment may be declined if an incorrect card address is entered in your account. Here's how to check it:

Go to https://payments.google.com. Sign in to your Google account if necessary.
Find the card you used to pay.
Click on Change.
Make sure that the billing address and the address for the card are the same.
Update the address if necessary.

Try again

If the bug contains instructions for submitting more information to Google, please follow them. We will not be able to process the transaction without this information.

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Reasons for the error

Among the reasons, the most common are the following:

there are not enough funds on the card;
the Pay Pal payment system itself crashed;
you are not using a physical bank card, but a virtual one (such cards may be rejected for security reasons);
your card has expired or you entered incorrect information;
incorrect card security code (SMS);
any physical or programmatic actions are detected that are not typical of the standard payment procedure and the process is recognized by the system as fraudulent attempts.

How to fix the error on your own?

Check and edit your account information and change your password. Pay particular attention to billing information and payer details.
Update the payment method by first deleting and then adding the card again and entering all the data on the payment method again.
Just correct the information about the payment card without deleting it from the system, checking the card expiration date and the correctness of the security code (CVC) entered.

If none of the above methods was effective, contact Google technical support by phone number. 855-492-5538.

How do I update information on an Android device?

Click on the cost of a game or application in the Google Play store on your tablet or smartphone, go to the section for choosing payment methods. In the window that appears, enter your bank card details or credentials in the Pay Pal system.
Please note that if you have already used your Pay Pal account to make a payment earlier, you will not be able to change it from the device itself. To do this, you will need to use your computer by logging into the Pay Pal website. There you will need to remove the connected device and reconnect it.

Found a typo? Select the text and press Ctrl + Enter

Payment by credit card via the Internet - this service is now offered by almost any online store. For example, you can buy a train ticket by paying with a bank card, make a purchase on ozon.ru, buy a railway ticket online.

I have always ordered and paid for tickets by credit card over the Internet (I only use debit cards, I do not have a credit card). The most interesting thing is that this service sometimes fails - money hangs on the card, payment fails.

But I had a case when the payment simply did not go through. Robokassa wrote a message - the payment was canceled. I didn't know what the reason was. I could not find an error in my personal account.

There are many different reasons for errors - they can be due to the bank or the cardholder. It is important to at least assume the reason for the error in order to understand how to proceed? For example, if you cannot pay for a hot ticket, then you need to understand the reason and try to fix the problem. Otherwise, the ticket may be bought by another person.

The main reasons for mistakes when paying with a bank card

The first reason, which is the most common - the lack of the required amount on the card. It is recommended to check your balance - for this you need to call the bank or enter the Internet bank. Sometimes a monthly or daily spending limit is set on the card. To check it, you need to call the bank.
This reason may not be clear right away - if the payment is refused, your balance may not be displayed. The 3D secure authentication error can also be related to the incorrect input of the card details in the previous step. In this case, just repeat the payment and enter the correct information.

The second reason- on the side of the payment system. For example, the Russian Railways payment terminal does not allow payments with MasterCard cards. Only Visa cards can be used.
The specified store may not support this payment method. For example, a robokassa, which is connected to many stores, offers various tariffs for payment.

At first I wanted to pay for webmoney, but I called the store. It turned out that you cannot pay for WebMoney. They don't have this option enabled. Although the payment method via webmoney is offered on the payment page.

Third reason- your card may be blocked. Again, you can call the bank and check it out. Blocking can be carried out by the bank automatically in case of suspicious transactions with the client.

Fourth reason- you do not have the 3d Secure option enabled (MasterCard SecureCode in the case of MasterCard).
3D Secure technology is as follows: when paying you receive an SMS from the bank, which you must enter in a special window. Only you and the bank know this SMS. Fraud in this case is difficult enough, it will require your phone as well.
You need this option to pay more than 3 thousand rubles. This is just my case. I bought a Bosh gas stove in the online store. When paying for goods in the amount of 22 thousand rubles, I got the following message:

I was confused, didn't know what to do. At first I thought it was a store problem. But first, I still called the bank. In my case, it was Promsvyazbank and the Profitable card.
Having called the support of Promsvyazbank, I was offered to first go through the authentication procedure

Say the last 4 digits of the card number
Give surname, name, patronymic in full
Name the code word.

Further, to connect to the 3d Secure service, they demanded 2 numbers from the table of one-time keys. It seems like the service was connected, but after half an hour the payment did not go through again. I called the bank - they said wait when it connects - the service does not connect immediately. You need to wait.
I decided to check if the service is connected. I logged into the Internet bank - I saw that there was such a service (in PSB retail, this can be viewed on the map page by clicking on the card number)

Another attempt to pay - I got a window where I had to enter a confirmation code. After filling in the card data, I received an SMS with a code for payment

Then voila - the order is finally paid. I received the following window and the status of the order in the store changed to "Paid"
My order was delivered to my destination, where I will pick it up within a month. The main payment has passed.

Most common error 11070: 3dsecure authentication error - causes

The most common error that occurs when paying with a card is 11070: 3dsecure authentication error. There are 2 possible reasons for this error.

An invalid one-time code has been entered. You received a code, but when entering you made a mistake in the number. As a result, we got the error
The one-time code is rotten. The time you are given to enter a one-time code when paying is no more than 5 minutes. Next, you will have to repeat the payment.

Card processing error - what is it?

Bank processing is a complex program that is responsible for processing card transactions. When you withdraw money from an ATM, make a purchase, then there is a request via the Internet to this system. It is checked whether there is money on your card. This program resides on servers on the Internet.

You cannot influence this error in any way.... You should contact the hotline of the bank or online store where you carry out the transaction. Correcting the error is the responsibility of the specialists who support this system. You just have to wait.

You can try to make the payment again in about half an hour. In theory, such errors should be corrected very quickly. A similar error happens with the message "Service is temporarily unavailable." This means that the server side has broken down and nothing can be done. Just wait for a fix

What does it mean the host is unavailable when paying by card

A host is a specific network address. This can be an ip address or just a domain name (for example, server1.sberbak.online). When paying with a card through the terminal, a connection is made to a specific network address (host). This host contains software that makes payment - withdraws money from the card, checks the balance, etc.

If the host is not available, then the money cannot be withdrawn. There are 2 main reasons for unavailability:

There is no Internet connection on the device from which the payment is made. Modern terminals can have an embedded Internet module through which the terminal communicates with the server. He may have lost the network or freeze. In this case, a reboot or going out across the bare sky, where the Mobile Internet catches perfectly, can help.
The host is unavailable due to a breakdown. In this case, it is recommended to contact the hotline of the bank that supports your terminal. This problem should be resolved on the host side. It may be unavailable for various reasons: the server crashed, the server crashed, the software is being updated.

What is a bug in a CVC card?

The CVC code is the three-digit code found on the back of your bank card. If an error appears in the CVC card, we recommend that you check if you entered this code correctly? If everything is correct, please check if the other details of your Sberbank, VTB or other bank card have been entered correctly.

The CVC code is needed in order to check if you have this card in your hands. This error means that the CVC code entered incorrectly... Just make the payment again and enter all the data correctly

Token registration problem - how to solve?

The problem with registering a token is a common mistake that appears on the Russian Railways website when paying for tickets.
A token is a unique identifier (a stock like 23hjsdfjsdhfjhj2323dfgg) that is generated when you order a ticket. It's like your payment session. The error occurs on the side of the payment server.
There can be two solutions

Problems on the Russian Railways server. The payment server is very busy and overloaded due to the number of orders. There may be an error on it. In this case, we recommend trying to repeat the payment later.
Token Expired. It is the fault of the one who pays. Consider a situation: if you issued a ticket, and then walked away from the computer for half an hour, and then came back and clicked pay. Your order has been canceled because you did not pay on time. You will receive an error while paying. You need to buy a ticket again and pay for it within 10 minutes.

Bank card error - card not supported

The "card not supported" error may occur if you pay for any service with a card of another payment system, a prepaid card, or a Virtual card. This does not mean that your card is "wrong", there is no money on it or anything else. It's just that in this particular case, you cannot use a card of your type. For example, virtual cards cannot be used when paying in the Google Play Market.

The solution is simple: try using a different card. If the error persists, then contact the support service of the online store or payment service where you pay.

Table with error codes when paying.

Few people know that when paying by card, the system usually gives an error code. For example, E00 when paying. Sometimes, by mistake, you can understand what the problem is.

Error code and description
Code 00 is a successful operation.
Code 01 - refuse, call the bank that issued the card.
Code 02 - refuse, call the bank that issued the card (special conditions).
Code 04 - withdraw the card without giving a reason.
Code 05 - refuse without giving a reason.
Code 17 - refuse, rejected by the card user.
code 19 - technical error on the side of the bank
Code 41 - withdraw, lost card.
Code 43 - seize, stolen card.
code 50 -?
Code 51 - refuse, there are not enough funds on the account.
Code 55 - refuse, incorrectly entered PIN code.
Code 57 - Refuse, invalid type of operation for this type of card (for example, an attempt to pay in a store with a card intended only for cash withdrawal).
Code 61 - refuse, exceeding the maximum transaction amount for this card.
Code 62 - refuse, blocked card.
Code 65 - refuse, exceeding the maximum number of transactions for this card.
Code 75 - refuse, exceeding the maximum number of invalid PIN codes for this card.
Code 83 - Deny, network error (technical problem).
Code 91 - Refuse, Unable to send a request (technical problems).
Code 96 - refuse, it is impossible to contact the bank that issued the card.
Code Z3 - online does not work, and offline, the terminal rejected the transaction.

What if everything is OK with the card, but the payment does not go through?

The most common problem when a payment fails is a failure in the banking system. The bank may experience interruptions. This may not necessarily be your bank, but the bank that accepts the payment on the client's side (which owns the terminal). In this case, you can give 2 tips

Wait and pay later. Malfunctions are quickly resolved and within an hour the payment can go through without problems. Usually, you can find out about failures by SMS messages or by calling your bank's hotline.
Use a different card. If you can't pay with one, you need to try to pay with another card. If the payment with another card does not work, then this is most likely a failure on the side accepting the payment. All that remains is to wait.

Firstly- get yourself a special card. Do not use a salary card for payment, on which you have all the money. Optimally - a credit card. It allows in some cases to return part of the purchase amount (CashBack). Usually this amount is up to 5 percent of the purchase. Be careful, some services take commissions when paying with katoy. And of course, the address of the payment page should always start with https and there should be a lock-shaped icon next to the address (https connection).

Secondly- don't keep a lot of money on the card. The card should have a little more than the amount you need to buy. Approximately plus 10% of the total purchase price. The logic is simple - nothing can be removed from the zero card.
Make a purchase - just top up the card in the Internet bank and get the required amount.

Thirdly- Make payment by card at reputable stores. Read reviews about stores on Yandex.Market. If you pay by card, be prepared for the fact that when canceling the order, they may not return to your card immediately.
The last time I made a payment for an order and then returned the order and money, the return to the card went within 7 days. Remember - no one will return your money right away. Be prepared to wait.

Hi, I am the author of this article and the creator of all calculators for this project. I have more than 3 years of experience in banks Renaissance Credit and Promsvyazbank. I am well versed in loans, borrowings and early repayment. Please appreciate this article, rate it below.